Effective Date: 07/09/2025
At Ace Heating and Cooling, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:
Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Service location
  • Billing/payment information (if applicable)

Non-Personal Information

  • Browser type
  • Device type
  • Operating system
  • IP address
  • Pages visited and time spent on the website
  • Referring website

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Scheduling and providing HVAC services
  • Responding to your inquiries or requests
  • Processing payments and invoices
  • Sending appointment confirmations and service updates
  • Improving our website and services
  • Marketing and promotional purposes (only with your consent)
  • Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers or contractors who perform services on our behalf (e.g., payment processors, customer support)
  • Legal authorities when required by law or to protect our rights
  • Business partners (only with your explicit consent)

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance your website experience
  • Analyze website traffic and usage patterns
  • Remember your preferences

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet-based service is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Restrict or object to data processing
  • File a complaint with a regulatory authority

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of the website indicates your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Ace Heating & Cooling

Email: [email protected]
Phone: (603) 945-0080